Tips & Best Practices

Client Responsibilities:

• Client Rights & Responsibilities: Important information about enrolling into WA Healthplanfinder
• Derechos y responsabilidades del cliente: Información importante acerca de la inscripción en WA Healthplanfinder

Customer Service:

• Servicing irate customers (24 page guide)
• The 4 A’s of servicing irate customers (1 page handout)

Error Codes:

• Submit a ticket for an error code
• No fix available – these codes the Exchange can’t help with (PDF)

Income & Income Tax:

• How to calculate MAGI (PDF)
• Undocumented clients: You must indicate whether or not a client filed their taxes and what was their filing status, including filing with a pin. If the application is not approved due to system error code, you’ll need to contact Jene Reynoso to report the error. If you have questions regarding eligibility, please contact Guadalupe Bravo or Jene Reynoso.
• Tax credit miscalculation, FAQs

LMS Dashboard (Navigator Support):

• LMS Dashboard–https://wahbexchange.sharepoint.com/sites/LMS/SitePages/Home.aspx
  • Once on the LMS website – Click “Login here” to expand the login box and add your username and password.