Healthgrades 2017 Outstanding Patient Experience Award

Confluence Health Hospital | Central Campus Achieves Healthgrades 2017 Outstanding Patient Experience Award

5th Year In A Row Confluence Health Hospital | Central Campus Earns Distinction

Confluence Health Hospital | Central Campus has achieved the Healthgrades 2017 Outstanding Patient Experience Award™. This distinction recognizes Confluence Health Hospital | Central Campus among the top 10% of hospitals nationwide for a 5th consecutive year (2013-2017), according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated 3,489 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2015 – March 2016 in order to identify hospital performance in this area.

“It’s an honor to be ranked among the top hospitals in the country by an independent source such as Healthgrades,” said Dr. Peter Rutherford, CEO of Confluence Health. “I’d like to congratulate our exceptional staff members for their dedication to quality and the outstanding patient outcomes they provide to this community.”

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally 2941 hospitals met those requirements with 443 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. Confluence Health Hospital | Central Campus’s performance places them among the top 10% in the nation for a 5th consecutive year (2013-2017).

“Patient experience and satisfaction metrics resonate with consumers as they evaluate hospitals and select where they want to receive care,” said Brad Bowman, Chief Medical Officer, Healthgrades. “We commend those hospitals that have achieved the Healthgrades 2017 Outstanding Patient Experience Award for their commitment to delivering superior care experiences to patients during a hospital stay.”

*For its analysis, Healthgrades evaluated approximately 45 million Medicare inpatient records for nearly 4,500 short-term acute care hospitals nationwide, assessing hospital performance relative to each of 32 common conditions and procedures, as well as an evaluation of comparative outcomes in appendectomy and bariatric surgery using all-payer data provided by 18 states. Healthgrades recognizes a hospital’s quality achievements for cohort-specific performance, specialty area performance, and overall clinical quality. Individual procedure or condition cohorts are designated as 5-star (statistically significantly better than expected), 3-star (not statistically different from expected) and 1-star (statistically significantly worse than expected) categories. The complete Healthgrades 2017 Report to the Nation and detailed study methodology, can be found at www.healthgrades.com/quality.