Understanding My Bill

This statement describes charges for services rendered by providers (physicians and/or other healthcare professionals) at Confluence Health. If the services you receive are covered by insurance, your benefits will determine how much of the charge you will be required to pay out of pocket. Your Confluence Health statement will reflect details of your visit, your payment(s), and any amount still outstanding.

What is SBO?

SBO (single billing office) is the billing system used at Confluence Health. SBO allows all of your services to be billed on one statement, regardless if they are for inpatient or outpatient services. This results in faster and easier customer service when you contact us with billing questions.

Payment Plans

We understand that medical bills can cause unnecessary stress and financial strain. To help ease your worries, we offer four options for payment plans that are interest free. For balances that exceed $12,000, or if you are unable to meet our in-house payment plan criteria (4, 8, 12 or 18 months), we also offer the ClearBalance patient-friendly repayment option.

Balance	$0-$1,200	$1,201-$4,000	$4,001-$12,000	>$12,001
4-Month Plan	Up to $300.00 monthly	Up to $1,000.00 monthly	Up to $3,000.00 monthly	ClearBalance
8-Month Plan	Up to $150.00 monthly	Up to $500.00 monthly	Up to $1,500.00 monthly	ClearBalance
12-Month Plan	Up to $100.00 monthly	Up to $333.00 monthly	Up to $1,000.00 monthly	ClearBalance
18-Month Plan	Up to 12 months only	Up to $222.00 monthly	Up to $666.00 monthly	ClearBalance

What is the ClearBalance Program?

Interest-free, revolving credit account.
No annual fees or pre-payment penalties.
ClearBalance doesn’t impact your credit.
Balance can be $250.00 or more to start.
Making a payment is simple, either by mail, phone or online at www.clearbalance.com 24 hours a day, seven days a week. Payments can be made by check, debit or credit card.

How to Get Started:

Enrollment is easy, and no application needed.
All of your balances are combined into a single, easy-to-understand monthly statement.
Keep your family’s medical bills simple by easily adding balances owed by a spouse or dependent(s).
Have questions about your statement? The ClearBalance multilingual, patient-friendly, customer-service team is here to serve you.

Your experience matters! Confluence Health and ClearBalance are committed to treating you with honesty, fairness and compassion. We want people to be able to afford the care they need.

For more information, contact our Patient Financial Services Department at (509) 436-4020 or toll free at (888) 499-4801.

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Understanding My Bill

What is SBO?

Payment Plans

What is the ClearBalance Program?

Interest-free, revolving credit account.

No annual fees or pre-payment penalties.

ClearBalance doesn’t impact your credit.

Balance can be $250.00 or more to start.

Making a payment is simple, either by mail, phone or online at www.clearbalance.com 24 hours a day, seven days a week. Payments can be made by check, debit or credit card.

How to Get Started:

Enrollment is easy, and no application needed.

All of your balances are combined into a single, easy-to-understand monthly statement.

Keep your family’s medical bills simple by easily adding balances owed by a spouse or dependent(s).

Have questions about your statement? The ClearBalance multilingual, patient-friendly, customer-service team is here to serve you.

Your experience matters! Confluence Health and ClearBalance are committed to treating you with honesty, fairness and compassion. We want people to be able to afford the care they need.

For more information, contact our Patient Financial Services Department at (509) 436-4020 or toll free at (888) 499-4801.