On-Demand Virtual Care

Yes, our virtual services require a Confluence Health MyChart account. If you don't already have a MyChart account, you can enroll today.

• To sign up for MyChart using an activation code provided by your doctor's office, click here.

• To sign up for MyChart without an activation code, click here.

Along with a reliable internet connection, you will need a device equipped with a camera, microphone and speaker (such as a smart phone, tablet or laptop/desktop computer).

You can access them 24 hours a day, 7 days a week, 365 days a year.

On laptop/desktop computers, you can access your virtual visit by logging into your MyChart account. On a smart phone or tablet that runs apps, the easiest method is to install and use the MyChart app.

• Download the MyChart app for Apple devices here.

• Download the MyChart app for Android devices here.

Yes, both adults and children can receive virtual care.

Yes, our virtual care options are HIPAA compliant. We protect your personal health information by using industry-standard encryption technology to secure all information shared during online visits.

With all virtual care, the details of your visit will be added to your electronic health record for your Confluence Health providers to review in the future. Additionally, if you choose virtual on-demand care, the provider who sees you will be able to review your past records in real time to help care for you.

Because virtual video care uses newer technology, there is a chance that it might not connect. Also, there are some things a provider can only do in person, so you might need a follow-up visit at a provider's office.

• If you have general questions about how on-demand virtual visits work or how to access them, please call our Patient Services Department at (509) 436-4020 or toll free at (888) 499-4801.

• If you need additional assistance from KeyCare while trying to connect or when on a call, please contact the KeyCare Help Desk at (888) 805-0085.