Request Medical Records

Access Medical Records & Images

The Health Information Management (HIM) Department is dedicated to managing patient information and healthcare data necessary to deliver quality care. It is our goal to ensure the accuracy, confidentiality, and accessibility of records for the patients we serve.

The Health Information Management (HIM) Department is responsible for maintaining, storing, and producing medical records.

Starting June 1st, 2023 Radiology will no longer be offering images on CD. Images can be shared electronically via secured email. Thank you for your understanding.

MyChart

MyChart is a free, secure and convenient way to access your personal health information.

If you need more records than you can access in MyChart, you can easily request copies of your Confluence records.

Patient Confidentiality

We are dedicated to keeping your medical information confidential, which is why we need a completed and signed authorization form in order to release your records. Click and complete the authorization release form located at the bottom of this page.

How to Request your Medical Records

Complete and sign a Authorization for Release of Medical Records form. Please allow 15 days to process your request.

MEDICAL RECORDS

AUTHORIZATION FOR RELEASE FORM:

• English
• Spanish
• Russian

Send authorization for release forms to:

• Mail:
  HIM
  PO Box 3510
  Wenatchee, WA 98801
• Fax: (509) 436.3047
• Email: HIM@ConfluenceHealth.org
• Drop off: At any Confluence Health location

Charges for Medical Records

A flat fee of $5.95 plus shipping is assessed by our third party copy service, Ciox, for records over 50 pages.

Looking for a free option?:

• MyChart is a fast and easy way to view your records for free!
• Records faxed to another physician, clinic, hospital or healthcare provider are provided free of charge.

Access Your Medical Records Online

Sign up for MyChart to see your medical records online.

There are three easy ways to sign up for MyChart:

• Register online at https://www.confluencehealth.org/mychart/
• Register at your provider’s office
• Register by phone or for questions contact Confluence Health MyChart Help Desk at (509) 436.4020.

Requesting Medical Records for Someone Else?

If you are a personal representative such as an Executor of an Estate, Power of Attorney or
Legal Guardian you will need to complete the Authorization for Release of Medical Records form and provide legal documentation supporting your status.

Is Your Child 13 or Older? What You Need to Know Now

If you are requesting records on behalf of your minor child, the minor will need to sign the authorization form if the records pertain to the following:

• Alcohol/ Drug or Substance Abuse
• Behavioral Health/ Psychotherapy Records
• Sexually Transmitted Infections
• HIV/AIDS Testing/ Results
• Pregnancy Tests

How to Avoid a Denied Form

What you can do to avoid your release being denied:

• Indicate how you wish to receive your records.
• Sign and date the authorization form.
• Indicate the dates of service of the records you wish to receive (ex. A specific date or the last 2 months).
• Make sure the “Sensitive Information” section is completed if applicable.
• Provide legal documentation if acting as a personal representative.
• If necessary, obtain a minor’s signature.

How to Request a Correction or Amendment to Your Medical Records

If you believe there is an error in your medical record, you may request a correction by completing the Request for Amendment of the Medical Record form.

Send authorization for release forms to:

• Mail:
  HIM
  PO Box 3510
  Wenatchee, WA 98801
• Fax: (509) 436.3047
• Email: HIM@ConfluenceHealth.org
• Drop off: At any Confluence Health location

For a copy of immunizations visit the Washington State Department of Health.

Radiology Images

How to request your radiology images:

Radiology images are now only available electronically via secured emails. Complete and sign a Authorization for Release of Medical Records form. One form can be filled out for medical records and imaging. Ensure that your email address is filled in.

Send authorization for release forms to:

• Mail:
  HIM
  PO Box 3510
  Wenatchee, WA 98801
• Fax: (509) 436.3047
• Email: HIM@ConfluenceHealth.org
• Drop off: At any Confluence Health location