Confluence Health Digital Privacy Policy

To view/print a copy of our privacy policy in Spanish, please click here.

We recognize that you may be concerned about our use and disclosure of your personal information. This Digital Privacy Policy applies to the websites operated by Confluence Health (the “Company” or “we” or “us”), which include but are not limited to http://www.confluencehealth.org (the “Website”). and governs the collection, usage, and disclosure of your personal information through the Website. By using our Website, you accept the practices described in this Policy. Your privacy is very important to us, and the following will inform you of the information that we, Confluence Health, may collect from you, and how it is used.

Collection of Personal Information

We may collect personally identifiable information (“Personal Information”) about you, such as your name, email address, physical address, and/or telephone number, that you submit to us through the Website. The Personal Information we collect through our Website may include information that you provide by filling in forms on our Website; records and copies of your correspondence if you contact us; and the details of any transactions you carry out through the Website.

Use of Personal Information

We may use the Personal Information collected from you to communicate with you, provide you with services, and for our own internal purposes, including but not limited to providing, maintaining, evaluating, and improving our services and website, fulfilling requests for information, providing customer support, contacting you, or informing you about changes to this Policy.

Sharing of Personal Information

Any Personal Information submitted by you through the Website is for the exclusive use of the Company. Company does not sell, trade, or rent any Personal Information. However, we may disclose your Personal Information to our contracted service providers to operate the Website and to provide the Company’s other products and services. Except for the foregoing, Company will not disclose your Personal Information to third parties or government agencies unless we are required by law or if we have a good faith believe that such disclosure is necessary to:

• Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our Company;

• Protect and defend the rights or property of our website and related properties;

• Identify persons who may be violating the law, the rights of third parties, or who are otherwise misusing our Website or its related properties; and

• As otherwise set forth in this Policy,

Security of Personal Information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of your Personal Information, Company follows generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

If we collect sensitive final information about you (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Please remember that the Internet is not a 100% secure environment, and therefore the Company cannot and does not guarantee that the Personal Information you provide through the Website may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

We also protect your Personal Information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information.

Automatic Data Collection Technologies

Like many websites, we may use automatic data collection technologies to enhance the user experience and to collect helpful information about visitors and visits to our Website. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. The information we collect automatically is not Personal Information and may include IP addresses, internet tags and navigational data (server log files). You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Below are examples of the types of automatic data collection technologies that we might use in connection with the Website:

• Cookies (or browser cookies). Cookies are pieces of data stored on the user's hard drive containing information about the user. Cookies are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

• Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs).

The Company will not share any information collected through cookies with any third-party except to the extent they are performing services on behalf of the Company.

Third Party Links

The Website may contain links to third party sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Text Messaging (SMS) Terms & Conditions

We may use text messaging (SMS) technology to communicate with patients on topics relevant to their relationship with us. For example, you may receive updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management. Our use of text messaging to communicate with you is subject to this Policy and the Terms and Conditions for the Confluence Health Text Messaging Program.

Surveys

From time-to-time, we may request information from you via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose the requested information. Survey information will be used for purposes of improving our health care services that we provide to patients.

Opt-Out Procedures

Users may opt-out of receiving future e-mails or mailings from Company by contacting the Company at the address or telephone number provided below.

Children and Privacy

The Company’s Website does not target and is not intended to attract children under the age of 13. The Company does not knowingly solicit personally identifiable information from minors through our Website. In compliance with the Children’s Online Privacy Protection Act, our Website, products, and services are all directed to people who are at least 13 years old or older.

Updates to this Policy

We reserve the right, at any time, to modify this Policy. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Contact Information

If you have questions or concerns about this Policy, please contact us at (509) 663-8711, compliance@confluencehealth.org, or via mail Attn: Compliance Officer, 1201 South Miller Street, Wenatchee, WA 98801.

[January, 31 2024]